Food & Beverage Manager

We need an exceptional and passionate leader to join our team in Stockholm. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience. Be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand.

Who are we?
Generator is on a journey. Appropriate, given that we’re an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome F&B Manager for Generator London.
Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you – that’s what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city’s heart.
BEING YOURSELF is the key to bringing the Generator story and brand to life.

About Generator Stockholm
Generator Stockholm not only highlights the rich cultural history, unique social fabric, and a strong sense of design and patterning, but brings together said creative design with inspired art, great food, drink, and on-trend music and events to create a Stockholm hot spot. Reflecting the city’s vibrant and eclectic culture – you’ll experience all that Stockholm has to offer at its best, all by staying here.

Nuts and bolts of the job
• Manages service aspects in all food and beverage assigned areas and events
• Drives forward Hilma, Generator Stockholm’s leading outlet, to become one of Stockholm’s hottest venues
• Fully integrate events programming to create genuine lifestyle experiences
• Partner with the right suppliers to curate the food, coffee and craft beer experience
• Exceed the budgeted departmental P&L and be commercially savvy in exploring new revenue streams
• Have a knack for activating spaces, making sure every square metre of space is monetised
• Confirms that all service staff are in proper attire and adhere to the concept’s appearance standards
• Hires, manages and trains staff in all technical and non-technical aspects of their role including Hotel standards of quality and service
• Creates, maintains and distributes weekly schedules for staff and communicates changes as appropriate to all
• Communicates with staff regarding reservations and/or special events
• Conducts pre-shift and/or pre-event meetings with all necessary staff
• Evaluates and supervises performance and carries out disciplinary action as needed, in accordance with the Hotel’s policies
• Ensure 100% guest satisfaction
• Responsible for employee relation issues and reviews incidents with General Manager
• Completes and administers employee performance appraisals
• Conducts beverage, china, glass etc. inventories
• Controls costs of beverage outlet by assisting management, as requested, in purchasing, maintaining effective profit and loss controls and monitoring labor costs following demand patterns, budget and local labor laws
• Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on “up-selling.”
• Trains staff in and adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests
• Maintains guest satisfaction by handing inquiries, concerns or comments and providing solutions; acquiring feedback from guests and co-workers in order to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business
• Maintain consistency of service by being aware of and prepared for all events, large parties and reservations that may affect food and beverage service operations
• Communicates and teams well with other departments.
• Other duties as assigned by management or ownership.

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

Additional Duties & Responsibilities
• Primary duty is management and leadership, however, will be required to fill in as a Server, Bartender, etc. to relieve/back-up staff during peak periods or when short staffed
• Attends and participates in weekly meetings
• Implements and supports all Hotel initiatives and programs and requested by management
• Teams with other Hotel departments to ensure exemplary customer service and adherence to policies and procedures
• Maintains knowledge of other similar Bars and industry trends

What´s in your DNA
• To be able to lead and inspire people to be their best
• Be an excellent communicator
• Be organised, hardworking and have an excellent appearance with a strong focus on guest requirements
• Always keep cool under pressure
• Show commerciality with a strong passion for driving revenue
• Understand stock-control and keep costs to a minimum
• Like getting your hands dirty, wherever, whenever, because you will
• Available to work when needed
• You must be eligible to work in the EU to be considered for this role

Your rock star experience
• Appropriate experience in the field of Bars and Restaurants, preferably within a lifestyle concept
• Some years of experience in managing F&B operations
• A passion for trending local Food and Drink concepts

Our global employee benefits
• Birthday holiday in addition to your yearly holiday allocation
• Employee Bounty Program providing opportunities to earn up to €1,000 for new hire referrals with no cap on number of referrals made
• Company contribution towards gym membership fees for all eligible employees
• Ideas Award – Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights’ accommodation across any hostels (subject to availability)
• Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
• Social events and celebrations calendar
• Various employee recognition schemes
• Online learning tools

So you think this might be you?
That’s cool. Send us your application in English. If you’ve got questions call us, or check www.staygenerator.com or our social media pages:

www.facebook.com/stayGENERATOR/
www.twitter.com/AskGenerator
www.instagram.com/staygenerator/
https://www.youtube.com/user/TheGeneratorHostels

Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you. Join Us and help us achieve our Vision!

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