Support and Software Consultant with Finnish, Norwegian or Danish

About Us:
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.

We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.

Operations Overview:
As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.

You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.

We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.

Role Overview:
We are currently recruiting for 5 Support & Software Consultants to join our growing team. Within these roles you will undertake product support, training and installation of our range of hotel software solutions for new and existing clients. These positions require experience in some, or all, of the following areas: Hotel Front Office & Reservations Systems, Revenue Management, Hotel Accounting / Cashiering specifically within the hospitality industry. Existing experience and knowledge of Hotel Software solutions and delivery of training programmes would be a significant advantage.

The successful candidates must be capable of providing training, pre, and post-sales support combined with a keen interest in developing a career path in Hospitality Software Solutions.

What you will do:
• Install, train, and support our systems.
• Training and coaching of users, both onsite and remotely.
• Technical assistance and support, all incoming channels (telephone/e-mail, etc.).
• Active follow-up and feedback on open cases.
• Understand and meet customers’ requirements for optimal delivery quality.
• Increasing and maintaining customer satisfaction.
• Creating and maintaining knowledge mana

Who you are:
• Possess a culture of support, operations, and high-quality service.
• Committed with an inherent sense of ownership.
• Analytical mind and problem-solving attitude
• Exemplary time management and organization skills
• Ability to occasionally work in a high-pressure environment.
• Must possess a strong work ethic and ability to work in a team as well as independently.
• Understand business impacts of operation issues, and care about customers (internal and external). Previous knowledge of Property Management Systems.
• Flexible, structured, independent, and service-oriented.
• Positive and committed employee with some technical understanding.
• Previous experience in the Hospitality industry.
• Full Driver’s license.
• Outgoing and customer orientated.
• Strong communication skills, and follow-up capabilities.
• You must be fluent in either Finnish, Danish, or Norwegian languages. Swedish language skills would be an added advantage.

Why Planet:
Planet is an equal-opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

Want to know more about us? Have a peek here

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